Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
What is the typical shipping time for a UGREEN NAS unit?
Standard shipping within the US typically takes 3-7 business days. We process all orders for our network-attached storage devices within 24-48 hours of placement.
Do UGREEN NAS devices come with pre-installed hard drives?
Our NAS units are generally sold as diskless systems to allow users to choose their own storage capacity, though we occasionally offer bundles that include NAS-grade HDDs.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund.
What kind of warranty is provided with UGREEN products?
All UGREEN NAS hardware comes with a standard 2-year limited warranty covering manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient checkout.
How do I receive technical support for my device installation?
You can reach our dedicated technical support team via the 'Contact Us' page or through our live chat for assistance with RAID configuration and software setup.