Returns & Exchanges
At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If you encounter any technical issues or hardware defects, our team is committed to providing a seamless return or exchange process.
Initiate Your Request
Contact our dedicated support team via email or our online portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your UGREEN NAS device in its original packaging, including all power cables, drive trays, manuals, and accessories to avoid restocking fees.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking information.
Inspection and Refund
Once our technicians receive and inspect the device for hardware integrity, we will process your full refund or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing